Frequently Asked Questions (FAQs)
1. What products does Altrano offer?
Altrano offers a wide range of products including furniture, home furnishings, electronics, and appliances designed to elevate your home and lifestyle.
2. Where are you located?
We are located at:
1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States
3. How can I contact Altrano?
You can reach us by:
📞 Phone: (307) 310-3962
📧 Email: altrano.llc@gmail.com
4. Do you offer international shipping?
Currently, we only ship within the United States.
5. How long does shipping take?
Orders are processed and shipped within 7 to 14 business days. Shipping times may vary based on product availability and destination.
6. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery.
7. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at altrano.llc@gmail.com to initiate a return.
8. Do you offer refunds?
Yes, eligible returns will be refunded to your original payment method once the item is received and inspected.
9. What if I receive a damaged or defective item?
Please contact us immediately with photos of the damaged or defective product, and we’ll arrange for a replacement or refund as soon as possible.
10. Can I change or cancel my order after placing it?
If your order hasn’t been processed or shipped yet, we may be able to modify or cancel it. Contact us as soon as possible at (307) 310-3962 or altrano.llc@gmail.com.
