Help Center
Welcome to the Altrano Help Center! We’re here to make your shopping experience smooth and stress-free. If you have any questions or need assistance, please check the information below or contact us directly.
📦 Order & Shipping Help
Q: When will my order ship?
A: Orders are processed within 7 to 14 business days. Once shipped, you’ll receive a tracking number via email.
Q: How can I track my order?
A: After your order is shipped, you’ll receive a tracking link. Didn’t get it? Contact us, and we’ll resend it.
Q: Do you ship internationally?
A: At the moment, we only ship within the United States.
🔁 Returns & Refunds Help
Q: Can I return an item?
A: Yes! We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
Q: How do I start a return?
A: Email us at altrano.llc@gmail.com with your order number and reason for return.
Q: When will I receive my refund?
A: Once we receive and inspect the return, your refund will be issued to your original payment method within 5–10 business days.
⚙️ Product & Support Help
Q: What if my item arrives damaged or defective?
A: Contact us right away at altrano.llc@gmail.com with photos, and we’ll resolve it quickly.
Q: I need help choosing a product. Can you advise?
A: Absolutely! Just email or call us — we’re happy to help you choose the right product for your needs.
📞 Still Need Help? Contact Us!
- Phone: (307) 310-3962
- Email: altrano.llc@gmail.com
- Address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States