We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
š Returns
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
- Your item must be unused, in the same condition you received it, and in the original packaging.
- Youāll also need the receipt or proof of purchase.
š How to Start a Return
To initiate a return, please contact us at altrano.us@gmail.com or call us at +1 307-310-3962.
We’ll provide instructions on how and where to send your return.
Please do not send items back without first contacting us.
š Return Shipping
- Customers are responsible for paying the return shipping costs, unless the return is due to our error (e.g., damaged, defective, or wrong item sent).
- We recommend using a trackable shipping service.
šµ Refunds
Once we receive and inspect your return, weāll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5ā10 business days.
š¦ Damaged or Wrong Items
If your item arrives damaged or you received the wrong product, please contact us immediately so we can make it right.