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Refund Policy
Effective Date: October 2025 Company: Altrano LLC Business Website:altrano.us
At Altrano US, your satisfaction is our top priority. We proudly offer FREE returns within 30 days of delivery on all eligible products.
Eligibility for Free Returns
The item must be unused, in its original packaging, and in the same condition that you received it.
Returns must be requested within 30 days of delivery.
Proof of purchase (order number or invoice) is required.
Some products marked “Final Sale” or “Non-returnable” may be excluded.
How to Start a Return
Contact our support team at support@altrano.us within 30 days of delivery.
You’ll receive a prepaid return shipping label by email.
Drop off your package at the nearest carrier location.
Refund Process
Once your returned item is received and inspected, your refund will be issued to the original payment method within 3–5 business days. If you prefer, you may request store credit instead of a refund.
Exchanges
If you receive a damaged or defective item, we’ll send a replacement immediately at no cost.
Return Address
📍 Altrano LLC Business 1309 Coffeen Avenue STE 1200 Sheridan, WY 82801, USA
