Shipping Policy
Processing time: Orders are processed and shipped within 7 to 14 business days after payment confirmation.
Shipping carriers: We use reliable carriers to deliver your order safely.
Shipping costs: Shipping fees vary based on your location and the size of your order. Any shipping charges will be shown at checkout.
Tracking: Once your order ships, you will receive a tracking number via email to monitor your package.
Delivery time: Delivery typically takes 7 to 14 business days after shipment, depending on your location.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.
- Return window: You have 30 calendar days from the date you receive your order to request a return.
- Return eligibility: Items must be unused, in the same condition as received, and in their original packaging.
- How to return: To initiate a return, please contact us at altrano.us@gmail.com or call us at +1 307-310-3962 with your order number and reason for return. After approval, we will provide you with a return authorization number and the return shipping address.
- Return shipping costs: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
- Refunds: Once we receive and inspect your returned item, we will notify you of the approval status. Approved returns will be refunded to the original payment method within 5 to 10 business days.
- Damaged or incorrect items: If you receive a damaged or incorrect product, please contact us immediately so we can arrange a replacement or refund at no cost to you.
Contact Us
If you have any questions about our shipping or return policies, feel free to reach out:
Email: altrano.us@gmail.com
Phone: +1 307-310-3962
Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA